Returns Policy
We want you to love your purchase. If you change your mind, we’re happy to accept returns of unworn items in their original condition with tags attached, within 14 days of receiving your order (21 days for New Zealand orders).
Items we can’t accept for change-of-mind returns
- Sale and clearance items
- Jewellery
- Gift cards
Faulty or incorrect items
None of the above affects your rights under the Australian Consumer Law. If an item is faulty or not as described, please contact us and we’ll arrange a repair, replacement or refund.
Return postage
Return shipping costs are the customer’s responsibility. We recommend using a tracked service, as we can’t process a refund for a parcel that doesn’t reach us.
HOW TO RETURN FOR A REFUND:
Please send the tagged/unworn item along with your NAME, EMAIL and ORDER NUMBER to the address below. If you do not include this information we may not be able to refund you. We will credit your original method of payment within 10 business days of return of item, minus original shipping charges.
EXCHANGES:
Please note we DO NOT offer exchanges, but of course you are welcome to return an item for a refund and re-purchase your preferred item/size once we’ve refunded you. Excluding SALE ITEMS.
Jipsi Cartel Returns:
2/91 Princes Highway
Milton NSW 2538