Shipping policy
How fast will your order be processed?
If items are in stock your order will most likely be shipped the same day or the next business day. However to get orders out this quickly, it means we’re not able to make any amendments, including changing the billing/shipping address, item style/size or remove or add items from your order. Please note - During Jipsi Cartel Sales or New Collection drops shipping times can be delayed depending on how busy we are so please be patient during these times.
Where do we ship to?
We ship to Australia and New Zealand only.
Signature required:
For tracking purposes a signature is required on delivery. If no one is home during business hours your package may end up at your local post office. If delivery is attempted but you are not home you will receive an ‘attempted delivery slip’ in your letterbox and an ‘attempted delivery email’ giving you instructions on where to go and collect your package. To avoid a failed delivery attempt please use an address where someone can sign for your package during business hours, ie. a business address.
Shipping costs:
DOMESTIC SHIPPING (WITHIN AUSTRALIA) signature required – is FREE on orders valued at $99 or more. A flat rate of $12 is payable on all orders under $99. Please allow Jipsi Cartel 1-5 business days to ship your order. You will receive an email from Australia Post letting you know that your order has shipped along with a Registered Post tracking number. Delivery between 1–2 business days for metro NSW and 3–8 days elsewhere.
NEW ZEALAND SHIPPING – Australia Post Registered International Shipping $35AUD - $75AUD depending on the weight of your order. Delivery between 12-21 business days. Please allow Jipsi Cartel 1-5 business days to ship your order/send your tracking number. You will receive an email from Australia Post letting you know that your order has shipped and confirming your tracking number. Please do not contact us about your order unless it has been more than 21 business days since your order was lodged.
EXPRESS SHIPPING – If you need your parcel a little quicker we have an Express Shipping option for New Zealand orders which may take 3-7 Business days to reach you after we ship your order. (Depending on customs). This will also incur an additional cost calculated at checkout. Please allow Jipsi Cartel 1-5 business days to ship your order/send your tracking number.
Items lost in the post:
Once an order has been shipped and tracking details emailed to you via Australia Post, Jipsi Cartel can not be held responsible for delivery. Please contact Australia Post with your tracking number if you experience problems during shipping.
Customs/Import Taxes for New Zealand customers:
New Zealand customers are responsible for any customs/duties payable. For further information, please contact your local customs office. Jipsi Cartel will declare FULL $ value on New Zealand shipments and will include an invoice for customs should they require it. Unfortunately Jipsi Cartel CAN NOT put a lower value on the parcel.